Terms of Service
Last updated: October 2026
1. Subscription and payment
The subscription renews automatically at the end of each billing period. Published prices are in EGP. Ordrun is not registered for VAT, so no VAT is added to invoices. Each invoice shows its amount and due date, and is paid by bank transfer or InstaPay using the details on the invoice, or online by card from the customer portal.
2. Trial period
Plans that include a free trial show its length on the pricing page and at signup. No payment details are needed to start it. At the end of the trial the subscription continues on the paid plan automatically, unless it is cancelled before the trial ends. The first invoice is issued on the trial end date and is due 14 days later.
3. Customer data
Restaurant, menu and order data belong to the customer. The customer may request an export of their data at any time.
4. Service level
The cashier is designed to work without a connection, so an internet outage is not a service outage: selling and printing continue on the device, and the data catches up when the connection returns. The online services (back office, sync and customer portal) are provided on a best-effort basis, without a guaranteed uptime percentage. Ordrun is not responsible for interruptions caused by the customer’s own internet connection, devices or power supply, or by events outside its reasonable control.
5. Hardware
Devices purchased from Ordrun carry a warranty separate from the subscription. Customer-owned devices (BYOD) are the customer’s responsibility.
6. Late payment and suspension
If an invoice is still unpaid 7 days after its due date, the account becomes read-only: existing data can still be viewed, but no new changes can be made. If it is still unpaid 30 days after its due date, the account is suspended. Access is restored once the outstanding amount is paid.
7. Cancellation and refunds
The customer can cancel at any time from the customer portal. Cancellation stops future renewals and takes effect at the end of the current billing period; the account keeps working until then. Cancelling during a trial takes effect at the end of the trial, and nothing is charged. Fees already paid are not refunded for partial periods.
8. Ordrun Lite licence
An Ordrun Lite licence is bought once and does not expire. Each licence runs the app on one device; moving it to a replacement device is done by our team. The licence key is shown in the customer portal and sent by email once the payment is confirmed. A licence is for the customer’s own business and may not be resold or shared.
9. Ordrun Lite upgrades
A licence can be upgraded to a higher tier from the customer portal. An upgrade costs the difference between the two tiers’ prices at the time of the order. It is applied once its invoice is paid, and the difference is not refunded after that.
10. Ordrun Lite support
Support is optional and covers every Ordrun Lite licence on the account. It runs for one year and renews automatically each year at the price it started at, with an invoice at each renewal. It can be cancelled at any time from the customer portal; cancellation takes effect at the end of the year already paid for, and nothing is refunded. App updates are provided only while support is active; when it ends, the app keeps working as it is.
11. Online card payment
Invoices can be paid online by card from the customer portal, through our payment provider. Card details are entered on the provider’s page and are never seen or stored by Ordrun. An Ordrun Lite order is delivered only once its invoice is paid, and an order whose invoice is still unpaid after 7 days is cancelled.
12. Contact
Questions about these terms: support@ord-run.com, or +20 155 589 5540 by phone or WhatsApp.