FAQ
Questions that come up
If yours is not here, talk to us.
How long does setup take?
Minutes. You sign up yourself on the signup page: pick a plan, the account is ready in seconds, and you are running in minutes. If you want, our team can still help with installation, importing your data and training. Larger and multi-branch restaurants can take the sales-led path: 2–3 days to install and train. Migration is optional — you can start from scratch, and most customers prefer to.
Do I need to buy hardware?
No. If you have a tablet, Ordrun runs on it. A device from us is an option, not a requirement.
Does it work without internet?
Yes. The cashier sells and prints from the device itself, and kitchen screens run off the branch network. When the network returns, everything catches up in order.
Is there a trial?
Yes — a 30-day free trial on the plans that carry one, with no card needed to start. Each plan's trial is shown on the pricing page and at signup.
Can I import my menu from Excel?
Yes. The import can create the category and the item together in the same file.
Do reports cover all branches?
Branch reports on every plan. Consolidated multi-branch reports on Business.
What is the difference between the plans?
Starter is for a single branch, with the POS, kitchen screens, customers and discounts. Growth adds inventory, delivery zones and the dispatch app, staff roles and customer segments, across several branches. Business removes the cap on branches and terminals. The pricing page shows each plan's current limits.