Privacy Policy
Last updated: October 2026
1. Data we collect
Account data (restaurant name, contact number, email), operational data (orders, menu, shifts), and the restaurant’s own customer data as entered by the restaurant.
2. Restaurant customers’ data
Diner phone numbers and addresses enter the call center and delivery modules. Ordrun processes them on behalf of the restaurant, and the restaurant is responsible for obtaining its customers’ consent.
3. Local storage
Some data is stored on the device itself so it can operate without internet. That data is copied to the server when the connection returns.
4. Payments
Where payment runs through a payment provider, card details are handled directly by that provider and are not stored by us.
5. Sharing
We do not sell data. Sharing happens only with service providers necessary for operation, and only to the extent required, and with the measurement and chat providers named in clause 11.
6. Where data is stored
Data on the server is kept on servers in a professional data center, with access restricted to the people who operate the service, and it travels over encrypted connections. Each account’s operational data is kept in that account’s own POS database.
7. Your rights
Egypt’s Personal Data Protection Law (Law No. 151 of 2020) gives you the right to access your data, receive a copy of it, have it corrected and have it deleted. For the account’s data and the business’s data, these requests are made by the account owner.
8. Restaurant customers’ requests
If you are a customer of a restaurant that uses Ordrun, the restaurant controls your data — send your request to the restaurant. Ordrun processes that data on the restaurant’s behalf and helps the restaurant carry out the request.
9. How to make a request
Email support@ord-run.com from the account’s registered email address, or write to us from the customer portal, and say what you need: access or export, correction, or deletion. Before acting we check that the request really comes from the account owner, and we may ask for further confirmation. We acknowledge every request within 3 business days and complete it within 30 days. Exports of the account’s data are provided in a machine-readable format (CSV or JSON).
10. Deletion and retention
On request, or within 90 days after an account is closed, the data in the account’s POS database is permanently deleted. Two things are kept: records we must keep by law — invoices and payment records, for the period Egyptian tax law requires — and backups, which expire on their own within 7 days.
11. Cookies, measurement and chat
This website uses Google Analytics, Google Ads and the Meta Pixel to measure visits and the results of our ads. They set cookies in your browser and receive the pages you view, steps such as submitting a form, starting a chat or tapping to call or message us, and technical details such as your IP address and browser — never the name, phone number or email you type into our forms. Google and Meta handle this data under their own privacy policies and may link it to an account you hold with them. The live chat on the site runs on Tawk.to: it delivers your messages to our team, keeps the conversation history, and sets a cookie so the conversation follows you from page to page. Neither the measurement tools nor the chat run on the customer portal. You can block or delete these cookies in your browser settings.
12. Contact
For any privacy question or request: support@ord-run.com, or +20 155 589 5540 by phone or WhatsApp.